Frequently Asked Questions
Everything you need to know about your JOSEF SEIBEL shopping experience.
How do I determine the correct shoe size for me?
JOSEF SEIBEL shoes are crafted using European sizing. We provide a detailed size conversion chart on each product page, along with instructions on how to measure your foot length to ensure the perfect fit.
What is your return policy for online orders?
We offer a 30-day return window for all unworn items in their original packaging. Simply use our online portal to generate a return label and drop your package at any authorized shipping location.
What materials are used in JOSEF SEIBEL footwear?
We pride ourselves on using high-quality, genuine leathers and sustainable materials. Many of our models feature hand-stitched constructions and removable anatomical footbeds for maximum comfort and durability.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free standard shipping on all orders over $100. Express shipping options are available at checkout for an additional fee.
Are JOSEF SEIBEL shoes waterproof?
While many of our shoes are water-resistant due to high-quality leather treatments, specific models featuring our 'TopDry Tex' membrane are guaranteed to be 100% waterproof and windproof.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Klarna and Afterpay.